Terms and conditions
These are our General Terms and Conditions. These General Terms and Conditions always apply when you use our Website or place an order through our Website, and they contain important information for you as a buyer. Please read them carefully. We also recommend that you save or print these General Terms and Conditions so that you can consult them at a later time.
Article 1. Definitions
1.1. louloucompany: based in Amsterdam and registered with the Chamber of Commerce under file number 70517967, trading as louloucompany.
1.2. Website: the Website of louloucompany, to be found on ketocacao.com and all of its subdomains.
1.3. Client: the natural person or corporation who enters into an agreement with louloucompany and/or is registered on the Website.
1.4. Agreement: any arrangement or agreement between louloucompany and the Client of which the General Terms and Conditions are an integral part.
1.5. General Terms and Conditions: these General Terms and Conditions.
Article 2. Applicability of the General Terms and Conditions
2.1. The General Terms and Conditions apply to all offers, agreements and deliveries of louloucompany, unless explicitly agreed otherwise in writing.
2.2. If the Client in his order, confirmation or any other communication alleging acceptance of the General Terms and Provisions includes any provisions that differ from, or are not in included the General Terms and Conditions, such provisions will only be binding upon louloucompany if and in so far as louloucompany has accepted them in writing.
2.3. In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, Client can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.
Article 3. Prices and information
3.1. All prices posted on the Website and in other materials originating from louloucompany include taxes and other levies imposed by the government, unless stated otherwise on the website.
If shipping costs are charged, these will be clearly stated in good time before the contract is concluded. These costs will also be displayed separately in the ordering process.
3.2. The content of the Website is composed with the greatest care. louloucompany cannot, however, guarantee that all information on the Website is correct and complete at all times. All prices and other information posted on the Website and in other materials originating from louloucompany are subject to obvious programming and typing errors.
3.3. louloucompany cannot be held responsible for deviations in colour that result from the quality of the colours displayed on the screen.
Article 4. Conclusion of the Agreement
4.1. The Agreement will be deemed to be concluded at the moment the Client accepts the offer of louloucompany subject to the conditions laid down by louloucompany.
4.2. If the Client has accepted the offer by electronic means, louloucompany will confirm receipt of acceptance of the offer by electronic means without delay. Until such receipt of acceptance is confirmed, the Client will have the possibility to dissolve the Agreement.
4.3. If it is found that, in accepting or otherwise entering into the Agreement, the Client has provided incorrect data, louloucompany will have the right demand fulfilment of the Client’s obligations until the correct data is received.
Article 5. Execution of the Agreement
5.1. As soon as louloucompany has received the order, it will send the products to the Client without delay and with due regard for the provisions of paragraph 3 of this article.
5.2. louloucompany is authorised to engage third parties in the fulfilment of its obligations under the Agreement.
5.3. Well ahead of the date on which the Agreement is signed, information will be posted on the Website which clearly describes the manner in which and the term within which the products will be delivered. If no delivery term has been agreed or stated, the products will be delivered within 30 days at the latest.
5.4. If louloucompany is unable to deliver the products within the agreed term, it will notify the Client accordingly. In that case the Client can decide either to agree to a new delivery date or to dissolve the Agreement without incurring any costs.
5.5. louloucompany advises the Client to inspect the products upon delivery and to report any defects within an appropriate period, preferably in writing or by email. For further details, see the article about guarantee and conformity.
5.6. The risks associated with the products will transfer to the Client as soon as the products are delivered at the agreed delivery address.
5.7. If the ordered product can no longer be supplied, louloucompany is entitled to deliver a product which is comparable in nature and quality to the ordered product. In that case, the Client will have the right to dissolve the Agreement without incurring any costs and to return the product free of charge.
Article 6. Right of withdrawal/return
6.1. This article only applies if the Client is a natural person who is not acting in his or her professional or commercial capacity. Business Clients therefore have no right of withdrawal.
6.2. The Client will have the right to dissolve the distance Agreement with louloucompany within 14 days after receiving the product, free of charge and without stating reasons.
6.3. The term commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or:
- if the delivery of a product involves different deliveries or parts: the day on which the Client, or a third party designated by the Client, received the last delivery or the last part;
- with contracts for the regular delivery of products during a given period: the day on which the Client, or a third party designated by the Client, received the last product;
- if the Client has ordered several products: the day on which the Client, or a third party designated by the Client, received the last product.
6.4. Only the direct costs incurred for the return shipment are for the Client’s account. This means that the Client will have to pay the costs of returning the product. Any shipping costs paid by the Client and the purchase price paid for the product will be refunded to the Client if the entire order is returned.
6.5. During the withdrawal period referred to in paragraph 1 above, the Client will treat the product and its packaging with the utmost care. The Client may not open the packaging or use the product unless this is necessary in order to determine the nature of the products, their features and their operation.
6.6. The Client is only liable for the product’s devaluation that is a consequence of his handling the product other than as permitted in.
6.7. The Client can dissolve the Agreement in accordance with paragraph 1 of this article by reporting the withdrawal (digital or in oder form) to louloucompany, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way. If louloucompany makes it possible for the Client to declare his withdrawal via electronic/digital means, then after receiving such a declaration, louloucompany sends immediate confirmation of receipt.
6.8. As quickly as possible, but no later than 14 days after the day of reporting as referred to in paragraph 1, the Client shall return the product, or hand it over to (a representative of) louloucompany. Client can send the product directly to louloucompany wihout a notice of withdrawal in advance within the period as mentioned in paragraph 1. Client must, in this case, include a written notice of withdrawal, such as the model form.
Products can be returned to the following address:
Sourethweg 5e 6422 PC, Heerlen Netherlands
6.9. Any amounts already paid by the Client (in advance) will be refunded to the Client as soon as possible, and in any case within 14 days after dissolution of the Agreement. If the Client chose an expensive method of delivery in preference to the cheapest standard delivery, louloucompanydoes not have to refund the additional costs of the more expensive method.
6.10. Except in cases in which louloucompany has offered to retrieve the product himself, he can postpone refunding until he has received the product or until the Client proves he has returned the product, depending on which occurs earlier.
6.11. Information about the applicability or non-applicability of a right of withdrawal and any required procedure will be posted clearly on the Website, well before the Agreement is concluded.
Article 7. Payment
7.1. The Client shall pay the amounts due to louloucompany in accordance with the ordering procedure and any payment methods indicated on the Website. louloucompany is free to offer any payment method of its choice and may change these methods at any time.
Article 8. Warranty and conformity
8.1. This article only applies if the Client is a natural person who is not acting in his or her professional or commercial capacity. If louloucompany gives a separate warranty on the products then, without prejudice to the aforesaid, this applies to all types of Clients.
8.2. louloucompany guarantees that the products are in conformity with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and with the existing statutory provisions and/or government regulations that are in force from the date of entering into the Agreement. If specifically agreed, louloucompany also guarantees that the product is suitable for other than normal use.
8.3. If the delivered product is not in conformity with the Agreement, Clien must inform louloucompany within a reasonable period of time after he has discovered the defect.
8.4. If louloucompany deems the complaint to be correct, the faulty product(s) will be repaired, replaced or refunded in consultation with the Client. The maximum amount of compensation is, having regard to the Article on liability, equal to the price paid by Client for the product.
Artikel 9. Warranty on business purchases
9.1. louloucompany guarantees that the products are in conformity with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and with the existing statutory provisions and/or government regulations that are in force from the date of entering into the Agreement. If specifically agreed, louloucompany also guarantees that the product is suitable for other than normal use. Otherwise, it applies that the product is suitable for normal use.
9.2. If the delivered product is not in conformity with the Agreement, Customer must inform louloucompany within a reasonable period of time after he has discovered the defect.
9.3. If louloucompany deems the complaint to be correct, the faulty product(s) will be repaired, replaced or (partially) refunded in consultation with the Customer.
Article 10. Complaints handling procedure
10.1. If the Client has any grievances in connection with a product (in accordance with the article on warranties and conformity) and/or about other aspects of louloucompany’s service, it can submit a complaint by telephone, by email or by post. See the contact details at the bottom of the General Terms and Conditions.
10.2. louloucompany will respond to the complaint as soon as possible, and in any case within 3 days after having received it. If it is not yet possible for louloucompany to formulate a substantive reaction to the complaint by that time, louloucompany will confirm receipt of the complaint within 3 days after having received it and give an indication of the term within which it expects to be able to give a substantive or definitive reaction to the Client’s complaint.
10.3. If the Client is a natural person who is not acting in his or her professional or commercial capacity, it can file a complaint through the European Online Dispute Resolution platform, available at: http://ec.europa.eu/odr/.
Article 11. Liability
11.1. This Article only applies if the Client is a natural person or a legal entity who is acting in a professional or commercial capacity.
11.2. The total liability of louloucompany in respect of the Client due to an attributable failure to perform the Agreement is limited to compensation not exceeding the price stipulated for that particular Agreement (including VAT).
11.3. The liability of louloucompany in respect of the Client for indirect damage or loss, which in any case includes – but is explicitly not limited to – consequential damage, lost profit, lost savings, loss of data and damage due to business interruption, is excluded.
11.4. Aside from the cases referred to in the two previous paragraphs of this Article, louloucompany is not subject to any liability at all in respect of the Client for damages, irrespective of the ground on which the action for damages is based. The restrictions set out in this Article, will, however, cease to apply if and insofar as the damage or loss is the result of an intentional act or gross negligence on the part of louloucompany.
11.5. louloucompany will only be liable to the Client on account of an attributable failure in the performance of an agreement if the Client issues a proper notice of default to louloucompany without delay stipulating a reasonable period of time in which to remedy the failure, and louloucompany also continues to fail to perform its obligations after that period. The notice of default must contain a description of the failure in as much detail as possible to enable louloucompany to provide an adequate response.
11.6. Any event giving right to compensation is always subject to the condition that the Client reports the damage or loss in writing to louloucompany as soon as possible, but no later than within 30 days after the damage or loss has arisen.
11.7. In the event of force majeure louloucompany is not liable to pay compensation for any damage or loss the Client has incurred as a result.
Article 12. Retention of title
12.1. As long as the Client has not made any full payment on the total amount agreed louloucompany will retain ownership of all the goods delivered.
Article 13. Personal details
13.1. louloucompany will process the Client’s personal details in accordance with the privacy statement published on the Website.
Article 14. Final provisions
14.1. This agreement is governed by the laws of the country of establisment of the webshop.
14.2. Insofar as not dictated otherwise by mandatory law, any disputes ensuing from the Agreement will be submitted to the competent Dutch court in the district where louloucompany has its registered office.
14.3. If any provision set out in these General Terms and Conditions should prove to be void, this will not affect the validity of the General Terms and Conditions as a whole. In that case, the Parties will lay down one or more new provisions in replacement which will reflect the original provision as much as is possible under the law.
14.4. The term ‘written’ in these General Terms and Conditions also refers to communication by email and fax, provided that the sender’s identity and the integrity of the email message have been sufficiently established.
Should you have any questions, complaints or comments after reading these General Terms and Conditions, please contact us by email or letter.
1018 VN Amsterdam, The Netherlands
Chamber of Commerce 70517967
VAT NL21 43 186 79 B01